Returns & Refunds Policy

We want you to be completely happy with your purchase from WaysideOne Limited. This policy explains your right to cancel an order, how to return an item, and how refunds are handled.

Your Right to Cancel (14 Days)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, simply let us know by emailing us with your order number.

Returning an Item
Once you've told us you'd like to cancel or return an item, please send it back to us within 14 days. Items should be unused, in their original condition and packaging, and accompanied by proof of purchase. We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit back to us.

Who Pays for Return Postage
You are responsible for the cost of returning an item to us, unless the item is faulty, damaged on arrival, or not as described — in which case we will cover the cost.

Refunds
Once we've received and checked your returned item, we'll process your refund within 14 days, using the same payment method you used for the original purchase. Refunds include the standard delivery cost where a full order is returned, but not any express or premium delivery upgrade you may have chosen.

Faulty or Damaged Items
If an item arrives faulty, damaged, or not as described, you have additional rights under the Consumer Rights Act 2015, including a repair, replacement or refund. Please contact us as soon as possible with your order number and photos of the issue, and we'll put things right.

Exceptions
Some items may not be eligible for return — for example, made-to-order, personalised, or clearance items. [Confirm and list any specific exclusions that apply to your products here.] Any such exclusions will be made clear on the product page at the time of purchase.

Get in Touch
To start a return or ask a question about this policy, please email us at lesley@waysideone.co.uk with your order number.